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2. Job characteristic theory - Wikipedia

   en.wikipedia.org/wiki/Job_characteristic_theory

   Job characteristics theory is a theory of work design.It provides “a set of implementing principles for enriching jobs in organizational settings”. [1] The original version of job characteristics theory proposed a model of five “core” job characteristics (i.e. skill variety, task identity, task significance, autonomy, and feedback) that affect five work-related outcomes (i.e ...

3. Retail Workers Share 8 Characteristics of an Ideal Customer - AOL

   www.aol.com/retail-workers-share-8...

   If you follow these eight ways to be a model customer — ideas from r/RetailHell workers, by the way — you can rest assured that you’re making service workers' lives a little bit less hellish.

4. Big Five personality traits - Wikipedia

   en.wikipedia.org/wiki/Big_Five_personality_traits

   Conscientiousness is highly predictive of job performance in general, [92] and is positively related to all forms of work role performance, including job performance and job satisfaction, greater leadership effectiveness, lower turnover and deviant behaviors. However this personality trait is associated with reduced adaptability, lower learning ...

5. Customer service - Wikipedia

   en.wikipedia.org/wiki/Customer_service

   The perception of success of the customer service interactions is dependent on employees "who can adjust themselves to the personality of the customer". [2] Customer service is often practiced in a way that reflects the strategies and values of a firm. Good quality customer service is usually measured through customer retention.

6. Trait activation theory - Wikipedia

   en.wikipedia.org/wiki/Trait_Activation_Theory

   Personality-job fit theory (based on the broader concept of person-environment fit) suggests that certain job environments are more suited to individuals with certain personality characteristics, and that hiring individuals who are the best "fit" will result in higher employee satisfaction, well-being and better job performance. In other words ...

7. Functional manager - Wikipedia

   en.wikipedia.org/wiki/Functional_manager

   They help the top leadership to prioritize business objectives and also help to provide strategies to capitalize opportunities and to avoid potential risks. Strategic managers should always have excellent analytical and problem-solving skills. However, the functional managers can concentrate on what is best for their specific sector. [7]