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Things You Should Know. Stay calm to avoid escalating the situation. Listen to the other person respectfully and use neutral language to keep things civil. Be specific when you share your position to help the other person understand where you’re coming from and identify the source of the conflict.
Although conflict is common, many don’t feel comfortable handling it—especially with colleagues. As a business leader, you’ll likely clash with other managers and need to help your team work through disputes. Here’s why conflict resolution is important and five strategies for approaching it.
So, hone these five conflict resolution skills to pre-empt, manage and fix conflicts with your co-workers: Raise the issue early. Manage your emotions. Show empathy. Practice active listening. Acknowledge criticism. Then try the Glasers' three-step conflict resolution strategy to resolve issues together: Prove that you understand their side.
Pay attention to the feelings being expressed as well as the spoken words of others. Be aware of and respect differences. By avoiding disrespectful words and actions, you can almost always resolve a problem faster. To successfully resolve a conflict, you need to learn and practice two core skills:
Conflict–the process of struggling with opposing perspectives and needs–is fundamental to every aspect of organizational life. It’s how you make strategic decisions about where your organization will compete and how you’ll win. It’s the process to make trade-offs and optimize your allocation of scarce resources.
Sit in one chair and express one side of your conflict. Move to the other chair and respond as the other side. Continue this dialogue, switching chairs as needed. Action Step: Set up two chairs in a quiet room. Spend 5-10 minutes practicing the “Two-Chair” technique with a current internal conflict you’re facing.
Conflict resolution is an agreement reached when all or most of the issues of contention are cleared up (Pruitt & Kim, 2004). Further, conflict management is a product of successful problem-solving in which the parties have worked out ways to de-escalate conflict and avoid future escalations.