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This Customer Service Representative job description template is optimized for posting to online job boards or careers pages. Modify this customer service job description with the key duties and responsibilities for your CSR role.
Customer service job descriptions provide you with insights into the work experience, technical and soft skills, and other credentials an employer is seeking. This type of information provides an excellent starting place for what to include in your resume.
A customer service representative supports customers by providing helpful information, answering questions, and responding to complaints. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
Customer service representatives listen to customer concerns, answer customer questions and provide information about the company’s products and services. In some cases, customer service...
Build your own customer service representative job description with skills, salaries and more. Duties include answering phone calls or emails from customers, and more.
Customer service job descriptions should include details about the mission of a company, the specifics of the role, the requirements and desired experiences for qualified candidates to bring to the role, and the benefits and perks of working at your company.
Responsibilities for Customer Service Representative. Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion. Document all inquires, requests, resolutions, and follow-up tasks.
Resolves product or service problems by investigating the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution for the problem, expediting correction or adjustment, and following up to ensure resolution and customer satisfaction.
Responsibilities. Handle customer inquiries and complaints via phone, email, or social media. Provide product and service information to customers. Process orders and transactions. Manage and resolve customer complaints. Identify and escalate issues to supervisors. Follow up on customer interactions.
Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships. Respond quickly, professionally, and accurately to...