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  2. Negligence in employment - Wikipedia

    en.wikipedia.org/wiki/Negligence_in_employment

    v. t. e. Negligence in employment encompasses several causes of action in tort law that arise where an employer is held liable for the tortious acts of an employee because that employer was negligent in providing the employee with the ability to engage in a particular act. Four basic causes of action may arise from such a scenario: negligent ...

  3. Layoff - Wikipedia

    en.wikipedia.org/wiki/Layoff

    Layoff. A layoff[1] or downsizing is the temporary suspension or permanent termination of employment of an employee or, more commonly, a group of employees (collective layoff) [2] for business reasons, such as personnel management or downsizing (reducing the size of) an organization. Originally, layoff referred exclusively to a temporary ...

  4. Service recovery paradox - Wikipedia

    en.wikipedia.org/wiki/Service_recovery_paradox

    Service recovery paradox. The service recovery paradox (SRP) is a situation in which a customer thinks more highly of a company after the company has corrected a problem with their service, compared to how they would regard the company if non-faulty service had been provided. The main reason behind this thinking is that successful recovery of a ...

  5. Wrongful dismissal - Wikipedia

    en.wikipedia.org/wiki/Wrongful_dismissal

    Wrongful dismissal. In law, wrongful dismissal, also called wrongful termination or wrongful discharge, is a situation in which an employee's contract of employment has been terminated by the employer, where the termination breaches one or more terms of the contract of employment, or a statute provision or rule in employment law. Laws governing ...

  6. The Customer Isn't Always Right, Especially When She's ...

    www.aol.com/news/2012-10-29-the-customer-isnt...

    In reality, of course, the customer is frequently in the wrong, whether it's a matter of misreading a return policy or. When it comes to customer service disputes, there's an old adage in the ...

  7. Termination of employment - Wikipedia

    en.wikipedia.org/wiki/Termination_of_employment

    Termination of employment. Termination of employment or separation of employment is an employee's departure from a job and the end of an employee's duration with an employer. Termination may be voluntary on the employee's part (resignation), or it may be at the hands of the employer, often in the form of dismissal (firing) or a layoff.

  8. Turnover (employment) - Wikipedia

    en.wikipedia.org/wiki/Turnover_(employment)

    Turnover (employment) In human resources, turnover refers to employees who leave an organization. The turnover rate is the percentage of the total workforce who leave over a certain period. [1] Organizations and wider industries may measure their turnover rate during a fiscal or calendar year.

  9. Employment - Wikipedia

    en.wikipedia.org/wiki/Employment

    It can still be ended for two reasons: personal reason, immediate end of employment only for strong reasons such as crime, or lack of work tasks (Swedish: Arbetsbrist), cancellation of employment, usually because of bad income for the company. There is a cancellation period of 1–6 months, and rules for how to select employees, basically those ...