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Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [1] but towards the end, the idea of a well-performed service is that of increasing revenues.
A struggling beachside restaurant got some much-needed help thanks to an anonymous customer and their 2,400 percent tip.The Starving Artist, an eatery in Ocean Grove, New Jersey, usually sees big ...
The Great Resignation, also known as the Big Quit[2][3] and the Great Reshuffle, [4][5] was a mainly American economic trend in which employees voluntarily resigned from their jobs en masse, beginning in early 2021 during the COVID-19 pandemic. [6] Among the most cited reasons for resigning included wage stagnation amid rising cost of living ...
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Employee retention is the ability of an organization to retain its employees and ensure sustainability. Employee retention can be represented by a simple statistic (for example, a retention rate of 80% usually indicates that an organization kept 80% of its employees in a given period). Employee retention is also the strategies employers use to ...
For example, if you work in tech, particularly in roles susceptible to automation, such as customer service or data entry, it might be time to upskill or transition into areas of tech that are ...
Exit interview. An exit interview is a survey conducted with an individual who is separating from an organization or relationship. Most commonly, this occurs between an employee and an organization, a student and an educational institution, or a member and an association. An organization can use the information gained from an exit interview to ...
General Motors is laying off more than 1,000 salaried employees globally in its software and services division following a review to streamline the unit’s operations, CNBC has learned.