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That’s up from about nine problems per 100 connections in most of 2020 and 2021, according to a report from J.D. Power. All three major carriers—Verizon, T-Mobile, and AT&T had worse scores on ...
AT&T's (T) proposed $39 billion acquisition of T-Mobile USA will merge the wireless network rated among the worst in customer satisfaction with one rated among the the best. The result is not ...
And the only thing worse for a business than bad customer service is having no customers to serve at all. Motley Fool contributor M. Joy Hayes, Ph.D., is the principal at ethics consulting firm ...
Criticism of Comcast. A number of different controversies and criticisms have surrounded Comcast for various reasons over its recent history. Customers of the telecommunications company report low levels of customer satisfaction on both service and cost. Comcast has also had several customer service scandals, the most notorious of which ...
Mobile virtual network operators (MVNOs) in the United States lease wireless telephone and data service from the three major cellular carriers in the country, AT&T Mobility, T-Mobile US, and Verizon. [1] [2] In 2016, MVNOs across the nation such as Metro PCS, Boost Mobile, Cricket Wireless, and Tracfone brands served about 36 million subscribers.
A consumer complaint or customer complaint is "an expression of dissatisfaction on a consumer's behalf to a responsible party" (London, 1980). It can also be described in a positive sense as a report from a consumer providing documentation about a problem with a product or service. [2]
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On March 20, 2011, Deutsche Telekom AG accepted a US$39 billion stock and cash purchase offer from AT&T Inc. for T-Mobile USA, Inc. According to an industry analyst, after the introduction of the iPhone in 2007, T-Mobile USA began to lose lucrative contract customers, dropping to 78.3 percent of subscribers in 2010, compared to 85% in 2006.