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  2. Customer service - Wikipedia

    en.wikipedia.org/wiki/Customer_service

    Good quality customer service is usually measured through customer retention. Customer service for some firms is part of the firm’s intangible assets and can differentiate it from others in the industry. One good customer service experience can change the entire perception a customer holds towards the organization. [3] It is expected that AI ...

  3. Customer experience - Wikipedia

    en.wikipedia.org/wiki/Customer_experience

    Customer experience is the stimulation a company creates for the senses of the consumers, this means that the companies and that particular brand can control the stimuli that they have given to the consumer's senses which the companies can then control the consumers' reaction resulting from the stimulation process, giving more acquisition of ...

  4. Customer service representative - Wikipedia

    en.wikipedia.org/wiki/Customer_service...

    The way one communicates with a customer will not only influence how the conversation develops, but the overall impression of the CSR and the organization they represent. There are five key customer service skills that define the best CSRs: Ability to establish rapport with customers. Problem solving; Strong listening skills

  5. Résumé - Wikipedia

    en.wikipedia.org/wiki/Résumé

    An example of a résumé with a common format with the name John Doe. A résumé, sometimes spelled resume (or alternatively resumé), [a] [1] is a document created and used by a person to present their background, skills, and accomplishments. Résumés can be used for a variety of reasons, but most often they are used to secure new employment.

  6. Shocking confessions from people who work in customer service

    www.aol.com/news/2015-09-04-shocking-confessions...

    Therefore, people who work in customer service are expected to keep the customers happy at all costs. They're expected to listen to customers carefully, be ready to apologize (even if they didn't ...

  7. Cover letter - Wikipedia

    en.wikipedia.org/wiki/Cover_letter

    According to studies, a good cover letter should: be specific and up-to-date, be well punctuated and spelled, and grammatically correct. It should be free of mistakes and typos, [4] use timelines to highlight chronological information, reference to the latest job positions, most closely related to the position for which one is demanding, [4] [5]

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