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Background and timeline 1st Lieutenant George W. Bush in uniform. Investigations into his military service led to the Killian documents controversy. The memos, allegedly written in 1972 and 1973, were obtained by CBS News producer Mary Mapes and freelance journalist Michael Smith, from Lieutenant Colonel Bill Burkett, a former US Army National Guard officer.
In writing policy papers and memos, military professionals, intelligence analysts, policy analysts, and the like need to include any second-order or third-order effect in their BLUF. The inclusion upfront of the result of the direct result of an action or change will entice the busy policymakers to read the whole memo or set it aside and read ...
The channel's vice president of news, John Moody, controls content by writing memos to the news department staff. In the documentary Outfoxed, former Fox News employees talk about the inner workings of the channel. In memos from the documentary, Moody instructs employees on how to approach particular stories and on what stories to approach.
A memorandum (pl.: memoranda; from the Latin memorandum, "(that) which is to be remembered"), also known as a briefing note, is a written message that is typically used in a professional setting. Commonly abbreviated memo, these messages are usually brief and are designed to be easily and quickly understood. Memos can thus communicate important ...
Customer support. Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [9] These services may even be provided at the place in which the ...
Good customer service is integral to any thriving business. While the businesses themselves can offer promotions or discounts to bring in new customers, only the customer service representatives ...
Voice of the customer. In marketing and quality management, the voice of the customer ( VOC) summarizes customers' expectations, preferences and aversions. A widely used form of customer's voice market research produces a detailed set of customer wants and needs, organized into a hierarchical structure, and then prioritized in terms of relative ...
Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services. They may work in an office with a call center or in retail.