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  2. Job Descriptions Decoded: Sales/Customer Service Position - AOL

    www.aol.com/news/2014-05-14-job-descriptions...

    In this week's "Job Descriptions Decoded," I feature a position for a sales/customer service position. In this series, each week, I analyze a live job listing in a different industry from AOL Jobs ...

  3. Customer relationship management - Wikipedia

    en.wikipedia.org/wiki/Customer_relationship...

    The gamification of customer service environments includes providing elements found in games like rewards and bonus points to customer service representatives as a method of feedback for a job well done. [55] Gamification tools can motivate agents by tapping into their desire for rewards, recognition, achievements, and competition. [56]

  4. Job satisfaction - Wikipedia

    en.wikipedia.org/wiki/Job_satisfaction

    Job satisfaction, employee satisfaction or work satisfaction is a measure of workers' contentment with their job, whether they like the job or individual aspects or facets of jobs, such as nature of work or supervision. [ 1] Job satisfaction can be measured in cognitive (evaluative), affective (or emotional), and behavioral components. [ 2]

  5. Performance appraisal - Wikipedia

    en.wikipedia.org/wiki/Performance_appraisal

    Performance appraisal. A performance appraisal, also referred to as a performance review, performance evaluation, [ 1] (career) development discussion, [ 2] or employee appraisal, sometimes shortened to "PA", [ a] is a periodic and systematic process whereby the job performance of an employee is documented and evaluated.

  6. Job description - Wikipedia

    en.wikipedia.org/wiki/Job_description

    A job description or JD is a written narrative that describes the general tasks, or other related duties, and responsibilities of a position. It may specify the functionary to whom the position reports, specifications such as the qualifications or skills needed by the person in the job, information about the equipment, tools and work aids used, working conditions, physical demands, and a ...

  7. General Schedule (US civil service pay scale) - Wikipedia

    en.wikipedia.org/wiki/General_Schedule_(US_civil...

    The General Schedule ( GS) is the predominant pay scale within the United States civil service. The GS includes the majority of white collar personnel (professional, technical, administrative, and clerical) positions. As of September 2004, 71 percent of federal civilian employees were paid under the GS.

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