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We're all familiar with the old saying "the customer is always right." While that well-worn adage may make good business sense to your boss and those in the customer service department, it's often ...
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Email is an important communications service available via the Internet. The concept of sending electronic text messages between parties, analogous to mailing letters or memos, predates the creation of the Internet. Pictures, documents, and other files are sent as email attachments. Email messages can be cc-ed to multiple email addresses.
Primary uses are to create brand awareness, engage customers by conversation (e.g., customers provide feedback on the firm) and providing access to customer service. Social media's peer-to-peer communication shifts power from the organization to consumers, since consumer content is widely visible and not controlled by the company.
Jam Hawkers – Carrying the Smucker's slogan ("With a name like Smucker's, it has to be good!") to absurd extremes, this Season 1 skit finds SNL cast members outdoing each other in endorsing, in the following order, fruit preserves so good that the manufacturers dare to give them names that are more horrible and disturbing then the last:
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Illustrations showing various icons of some popular social networking services. A social networking service (SNS), or social networking site, is a type of online social media platform which people use to build social networks or social relationships with other people who share similar personal or career content, interests, activities, backgrounds or real-life connections.