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Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [1] but towards the end, the idea of a well-performed service is that of increasing revenues.
They may work in an office with a call center or in retail. [1][2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3]
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Parent department. Ministry of State Apparatus Utilization and Bureaucratic Reform. Website. www.bkn.go.id. The National Civil Service Agency (Indonesian: Badan Kepegawaian Negara, BKN) is a non-ministry government body in Indonesia for civil servant management. The equivalent counterpart are Civil Service in United Kingdom.
Indonesian Aerospace (IAe) (Indonesian: PT Dirgantara Indonesia), is an Indonesian aerospace company involved in aircraft design and the development and manufacture of civilian and military regional commuter aircraft, and a subsidiary of state-owned electronics manufacturer Len Industri [id]. The company was formerly known as PT Industri ...
Website. www.astra.co.id. Astra International is an Indonesian conglomerate [1] controlled by Jardine Matheson. It was founded in 1957 by Tjia Kian Tie, Liem Pen Hong with the name of PT Astra International Incorporated. [2] It is Southeast Asia's largest independent automotive group. Operating predominantly in Indonesia, it is a provider of a ...
v. t. e. Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which ...
The official language of Indonesia is Indonesian [9] (locally known as bahasa Indonesia), a standardised form of Malay, [10] which serves as the lingua franca of the archipelago. The vocabulary of Indonesian borrows heavily from regional languages of Indonesia, such as Javanese , Sundanese and Minangkabau , as well as from Dutch , Sanskrit ...