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Add in medications or diseases that can cause confusion, drowsiness or agitation, and it’s a whole new ball game of trying to give the best care, professionalism, and empathy. But there are useful strategies in handling the unrelenting, frustrated, unpleasant or uncooperative patients.
How to deal with a difficult patient. Here are some strategies to help you empathize and effectively manage challenging patients: 1. Create a suitable environment. Creating a suitable environment for a patient encounter can help you manage the situation before it escalates.
Staying calm, positive, and professional can de-escalate many situations and lead to better outcomes for your difficult patients—and the rest of the people under your care. Let’s explore some strategies nurses can use for handling difficult patients, with examples of how to put them into practice. 1.
Here are four different types of challenging clinical scenarios and tips on how to manage them. 1. Resistant patients. Patients who are angry, frightened, or defensive can present with clenched fists, furrowed brows, hand-wringing, and altered breathing.
Challenging patient encounters boil down to three main components: the situation, the patient, and the provider. The situation. A variety of factors can influence the situation of a patient encounter. For example, consider the patient’s literacy and language proficiency.
Rather than roll your eyes, try these 10 strategies to resolve conflicts and turn patients into allies. Every practice deals with patients who are critical, angry, or upset.
By taking both the short and long view of rebounding from difficult patient interactions, you can keep your practice moving in the right direction. Knowing how to deal with difficult patients means knowing how to rebound from stressful encounters. Here are four strategies to remember.
Learn how nurses navigate challenging interactions with difficult patients and families, including communication and emotional resilience tips.
What practical tips can you suggest to reduce the risk of difficult patient encounters? Be aware of language barriers and cultural issues, which can interfere with adequate...
Asking patients about their concerns, actively listening without interruption, conveying empathy, and communicating clearly can help you understand what matters most to patients. 1. The following tips may help improve your communication with patients: Restate what patients have told you, using their words.