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Free Returns and Exchanges. In store, or. Using a prepaid return shipping label or third-party drop-off QR code (online purchases only) 30 Days to Return or Exchange. From delivery date for online purchases, or. Purchase date for store purchases.
You can either sign into your account to see your recent order history, or you can look up a single order by entering the order number and your email address. For each order, you can see order details and shipment summary.
Buy online from one brand or all four, and we'll ship your order when and where you want it. Buy Online, Pickup In-Store | Place an Order | Buy Gift Card | Payment Options | Shipping and Handling | International Orders
For Gap, Banana Republic, Old Navy, and Athleta items, you can return merchandise purchased online to the appropriate store. For example, if you bought an item on Gap.com, you can return it to a Gap retail store, but not to an Old Navy store.
For step-by-step instructions on how to return or exchange an item, please see "Online Returns". We hope you love what you ordered. But in case you don't, we're here to help you exchange or return your items. Find out more about our online return and exchange policy.
Save on brand name electronics, handbags, jewelry, Navy Pride, shoes, clothing & more at the Navy Exchange. Shop online or at your local NEX today!
Instead of proceeding with the return, you scan the items that the customer wants to exchange and if it’s the same item but a different price you can override the price to match the copy of the receipt.
I want to exchange for a bigger size without having to pay more since I bought it at the sale price. I could just return them and buy it again but the sale is now only 40%. How do I exchange these online?
Whether you're buying something for yourself or a gift for someone else, ordering online is quick and easy. Here's more information about online ordering and shipping at Oldnavy.com.
Can I bring an online order return to an Old Navy store and have them do a size exchange that would need to be an online order? There's not a lot of info available on the website about exchanges. Basically, I ordered three size small sweaters in different colors in the 50% off sale.