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In September 2011, Microsoft dropped gold partner Comantra from its Microsoft Partner Network following accusations of involvement in cold-call technical-support scams. [60] However, the ease of which companies that carry out technical support scams can be launched makes it difficult to prevent tech support scams from taking place. [61]
Free technical support is traditionally provided through online Usenet newsgroups, and CompuServe in the past, monitored by Microsoft employees; there can be several newsgroups for a single product. Helpful people can be elected by peers or Microsoft employees for Microsoft Most Valuable Professional (MVP) status, which entitles them to a sort ...
Microsoft TechNet was a Microsoft web portal and web service for IT professionals. It included a library containing documentation and technical resources for Microsoft products, a learning center providing online training, discussion forums, an evaluation center for downloading trialware, blogs for Microsoft employees and a wiki.
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