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Currently I am running the Xfinity App version 1.14.2 on my Samsung TV, and obtain the error "((Error:TVAPP-00500))". Any assistance with troubleshooting and diagnosing this issue would be very appreciated.
To resolve the TVAPP-00500 error, you may need to sign out and sign back into the app, perform system refresh, restart your device, and clear the app’s cache. If error occurs try after some time, the issue will be automatically resolved.
Thank you for reaching out to us today on the Community Forum. I am sorry to read that you are experiencing issues with the Xfinity Stream Beta app on your Samsung TV's. Samsung devices can’t stream live and On Demand content until Xfinity Internet and TV services have been installed and activated.
I have tried resetting router , removing and reinstalling app. Same result when I select live tv it says my plan does not include any channels error tvapp 00500. please help Seems to be an ongoing issue
Please be advised that the error code you are experiencing is an Xfinity channel error code. It might be a better option to contact the channel provider's Support directly and let them know about the problem you have so it can be addressed.
To fix Xfinity error TVAPP-00500, close and restart the Xfinity device/platform/application. After that, power cycle your router/modem and reinstall the Xfinity app. If this doesn’t help, try factory resetting your streaming device and contacting support.
xfinity stream beta down on multiple roku, ipad and iphone devices. solution: 1) disconnect coax cable from modem/router. 2) power cycle modem/router. 3) reconnect coax cable . all devices now working
Support TV & Streaming. Xfinity On Demand error codes and troubleshooting steps. When there's a problem while you're watching Xfinity On Demand, you may get an error code and a brief message describing the issue. We apologize for any inconvenience.
Please help resolve this error. My tv was working ok. I turned off to move and turned back on now I just get this error on all my Roku stream stick
I'm sorry to hear you are also receiving error message tvapp-00500 and that you have been having trouble connecting with an agent on the phone. Rest assured, our team is on your side and happy to help.