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On your computer, go to Google Maps or use Google Search. Google Maps: At the bottom right, tap Business. Google Search: In the search bar, enter your business name. Click Read Reviews. Next to the review you’d like to reply to, click Reply. To edit your reply: On your reply, click Edit. To delete your reply: On your reply, click Delete.
You can also get customers to leave reviews if you create and share a link. Reply to reviews to build customer trust: Your customers will notice your business values their input if you read and reply to their reviews. Value all reviews: Reviews are useful for potential customers when they’re honest and objective. Customers find a mix of ...
On Google Search and Maps, you can find the following information about local places and businesses: Review scores; Top reviews; Total number of reviews; All scores are rated on a scale from 1 to 5 stars, with 5 as the highest rating.
Learn more about how to read and reply to reviews. Eligibility. All businesses can be reviewed, but only certain service businesses will have aspects of customer experience collected and shared. Find your business’s combined rating
On your Android phone or tablet, open the Google Maps app or use Google Search . Open your Business Profile in the app you chose: Google Maps: At the bottom right, tap Business. Tap Reviews. For the review that you'd like to reply to, tap Reply. To edit your reply: On your reply, tap More Edit.
The reviews and ratings you find in Google Maps were added by other users. Tip: The date on a review is the date it was published. On your computer, open Google Maps. Search for a place. Below the place’s name, you can find a rating. To read reviews, on the right of the rating, click the number of reviews. To read reviews in another language.
Manage reviews on your Google Business Profile with our easy, automated self-help flow. It lets you report review removals and check review status in minutes.
Check the status of a flagged review in the Reviews Management Tool. Go to the Reviews Management Tool. Tip: To access the Reviews Management Tool on Search, click Read reviews More Manage reported reviews. Check that the email address shown is the one you use to manage your Business Profile. Tip: If you use another email address, click Switch ...
Learn more about how to read and reply to reviews. Eligibility. All businesses can be reviewed, but only certain service businesses will have aspects of customer experience collected and shared. Find your business’s combined rating
Can't remove reviews Ownership changes can’t remove reviews. When a business gets a new owner or manager but doesn’t change its name, we don’t remove reviews. You can use owner responses to reply to previous reviews and clarify any changes or improvements to the services your business provides. Learn how to read and reply to your reviews.