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Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [1] but towards the end, the idea of a well-performed service is that of increasing revenues.
Statistics Indonesia (Indonesian: Badan Pusat Statistik, BPS, lit. 'Central Agency of Statistics'), is a non-departmental government institute of Indonesia that is responsible for conducting statistical surveys. Its main customer is the government, but statistical data is also available to the public. Annual surveys cover areas including ...
The word Jawa written in Javanese script Two Javanese speakers, recorded in Indonesia. Javanese (/ ˌ dʒ ɑː v ə ˈ n iː z / JAH-və-NEEZ, [3] / dʒ æ v ə-/ JAV-ə-, /-ˈ n iː s /- NEESS; [4] basa Jawa, Javanese script: ꦧꦱꦗꦮ, Pegon: باسا جاوا , IPA: [bɔsɔ d͡ʒɔwɔ]) is a Malayo-Polynesian language spoken primarily by the Javanese people from the central and ...
They may work in an office with a call center or in retail. [1][2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3]
A customer advocacy policy encompasses all aspects of customer contact, including products, services, sales and complaints. Some examples of a customer advocacy approach are suggesting a product even if the profit margin is less for the company, setting service call appointments based on the customer's (not the company's) preferred hours, or recommending a competitor's product because it is ...
Customer service classes can be taught in a traditional classroom setting with workbooks or DVD and a trainer, through various methods of e-learning (web based training), or a blend (blended learning) of the two. An advantage of classroom training, whether traditional or the synchronous form of blended learning, is that participants can discuss ...
Service quality (SQ), in its contemporary conceptualisation, is a comparison of perceived expectations (E) of a service with perceived performance (P), giving rise to the equation SQ = P − E. [1] This conceptualistion of service quality has its origins in the expectancy-disconfirmation paradigm.
The International Customer Service Institute ( TICSI) is an international partnership organisation to enable the recognition and sharing of global best practice in customer service. It was founded in 2005 operating out of London and Dubai and has developed The International Standard for Service Excellence (TISSE). [ 1]