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2. Layoffs, abusive calls, and AI fears: Inside the front lines ...

   www.aol.com/finance/layoffs-abusive-calls-ai...

   At the lower level, Amazon customer service agents, or CSAs, get paid hourly (from just north of $15 to a couple of dollars over $20 in the U.S.) to respond by phone, email, chat, and social to ...

3. Amazon customer service workers are scared AI will replace ...

   www.aol.com/finance/amazon-customer-workers...

   Amazon’s customer service workers aren’t the only ones worried that they will eventually be replaced by AI. “ Fear of becoming obsolete ” is a growing labor force anxiety, and with good ...

4. Amazon axed more than 100 customer service managers in CEO ...

   www.aol.com/finance/amazon-axed-more-100...

   The cuts affected more than 100 customer service managers working in Level 5 and Level 6 middle management positions both in call centers and virtually. Impacted employees worked mainly in either ...

5. Amazon Mechanical Turk - Wikipedia

   en.wikipedia.org/wiki/Amazon_Mechanical_Turk

   Amazon Mechanical Turk ( MTurk) is a crowdsourcing website with which businesses can hire remotely located "crowdworkers" to perform discrete on-demand tasks that computers are currently unable to do as economically. It is operated under Amazon Web Services, and is owned by Amazon. [ 1] Employers, known as requesters, post jobs known as Human ...

6. Amazon (company) - Wikipedia

   en.wikipedia.org/wiki/Amazon_(company)

   This can be remote-controlled when not at home, to check on pets, people, or home security. It will send owners a notification if it detects something unusual. [100] In January 2023, Amazon announced the launch of RXPass, a prescription drug delivery service. It allows U.S. Amazon Prime members to pay a $5 monthly fee for access to 60 medications.

7. Applications of artificial intelligence - Wikipedia

   en.wikipedia.org/wiki/Applications_of_artificial...

   Amazon uses a chatbot for customer service that can perform tasks like checking the status of an order, cancelling orders, offering refunds and connecting the customer with a human representative. [247] Generative AI (GenAI), such as ChatGPT, is increasingly used in business to automate tasks and enhance decision-making. [248]

8. I had a remote tech job at Amazon, but then RTO kicked in. I ...

   www.aol.com/news/had-remote-tech-job-amazon...

   Gazi Jarin joined Amazon as a software engineer in July 2022, working remotely. By August 2023, she was asked to RTO. In December, the company asked her to move cities.

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