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Other possible types of questions that may be asked alongside structured interview questions or in a separate interview include background questions, job knowledge questions, and puzzle-type questions. A brief explanation of each follows. Background questions include a focus on work experience, education, and other qualifications. [68]
The perception of success of the customer service interactions is dependent on employees "who can adjust themselves to the personality of the customer". [2] Customer service is often practiced in a way that reflects the strategies and values of a firm. Good quality customer service is usually measured through customer retention.
The gamification of customer service environments includes providing elements found in games like rewards and bonus points to customer service representatives as a method of feedback for a job well done. [48] Gamification tools can motivate agents by tapping into their desire for rewards, recognition, achievements, and competition. [49]
A customer advocacy policy encompasses all aspects of customer contact, including products, services, sales and complaints. Some examples of a customer advocacy approach are suggesting a product even if the profit margin is less for the company, setting service call appointments based on the customer's (not the company's) preferred hours, or recommending a competitor's product because it is ...
Therefore, people who work in customer service are expected to keep the customers happy at all costs. They're expected to listen to customers carefully, be ready to apologize (even if they didn't ...
The person in an organisation who is employed to perform bookkeeping functions is usually called the bookkeeper (or book-keeper). They usually write the daybooks (which contain records of sales, purchases, receipts, and payments), and document each financial transaction, whether cash or credit, into the correct daybook—that is, petty cash ...
After a long week of work, the weekend is here, and it’s payday. After taking a look at your checking account, you stop by the grocery store to pick up a few items for dinner and dessert.. But ...
The steelmaker's CEO David Burritt told WSJ the nearly $3 billion Nippon had pledged to invest in U.S. Steel's older mills was crucial to remain competitive and maintain workers' jobs. "We wouldn ...