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Organizational citizenship behavior. In industrial and organizational psychology, organizational citizenship behavior ( OCB) is a person's voluntary commitment within an organization or company that is not part of his or her contractual tasks. Organizational citizenship behavior has been studied since the late 1970s.
Punch list. A punch list is a document prepared during key milestones or near the end of a construction project listing works that do not conform to contract drawings and specifications that the general contractor must correct prior to final payment. [ 1] The work may include incomplete or incorrect installations or incidental damage to ...
SMART criteria. A variant of the SMART model. S.M.A.R.T. (or SMART) is an acronym used as a mnemonic device to establish criteria for effective goal-setting and objective development. This framework is commonly applied in various fields, including project management, employee performance management, and personal development.
A performance appraisal, also referred to as a performance review, performance evaluation, [ 1] (career) development discussion, [ 2] or employee appraisal, sometimes shortened to "PA", [ a] is a periodic and systematic process whereby the job performance of an employee is documented and evaluated. This is done after employees are trained about ...
The situation, task, action, result ( STAR) format is a technique [ 1] used by interviewers to gather all the relevant information about a specific capability that the job requires. [citation needed] Situation: The interviewer wants you to present a recent challenging situation in which you found yourself. Task: What were you required to achieve?
A standard operating procedure ( SOP) is a set of step-by-step instructions compiled by an organization to help workers carry out routine operations. [ 1] SOPs aim to achieve efficiency, quality output, and uniformity of performance, while reducing miscommunication and failure to comply with industry regulations. [citation needed] Some military ...
The task-relationship model is defined by Donelson Forsyth as "a descriptive model of leadership which maintains that most leadership behaviors can be classified as performance maintenance or relationship maintenances". [ 1] Task-oriented and relationship-oriented leadership are two models which are often compared, as they are known to produce ...
It is designed to maximize employee performance in service of an employer's strategic objectives. [ 1][need quotation to verify] Human resource management is primarily concerned with the management of people within organizations, focusing on policies and systems. [ 2] HR departments are responsible for overseeing employee-benefits design ...
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