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In telephony, an automated attendant (also auto attendant, auto-attendant, autoattendant, automatic phone menus, AA, or virtual receptionist) allows callers to be automatically transferred to an extension without the intervention of an operator / receptionist. Many AAs will also offer a simple menu system ("for sales, press 1, for service ...
Telephone switches are a small component of a large network. A major part, in terms of expense, maintenance, and logistics of the telephone system is outside plant, which is the wiring outside the central office. While many subscribers were served with party-lines in the middle of the 20th century, it was the goal that each subscriber telephone ...
A business telephone system is a telephone system typically used in business environments, encompassing the range of technology from the key telephone system ( KTS) to the private branch exchange ( PBX ). A business telephone system differs from an installation of several telephones with multiple central office (CO) lines in that the CO lines ...
Direct inward dialing ( DID ), also called direct dial-in ( DDI) in Europe and Oceania, is a telecommunication service offered by telephone companies to subscribers who operate private branch exchange (PBX) systems. [1] [2] The feature provides service for multiple telephone numbers over one or more analog or digital physical circuits to the ...
The Merlin system was originally sold in two-line, six-telephone (206); four-line, 10-telephone (410); and eight-line, 20-telephone (820) configurations. Later, there was a further 10-line, 30-telephone configuration, and with the addition of an expansion key service unit (KSU) the system could accommodate up to 30 lines and 70 telephones ...
An automated call distribution system, commonly known as automatic call distributor or automatic call dispatcher ( ACD ), is a telephony device that answers and distributes incoming calls to a specific group of terminals or agents within an organization. ACDs direct calls based on parameters that may include the caller's telephone number, the ...
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