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Therefore, people who work in customer service are expected to keep the customers happy at all costs. They're expected to listen to customers carefully, be ready to apologize (even if they didn't ...
Customer service is the assistance and advice provided by a company to its customers. Learn about different types of customer service, such as in-person, online, automated, and AI-based, and how to measure customer satisfaction and loyalty.
Learn about the definition, dimensions, realms, and design of customer experience, the totality of customer responses during all stages of the consumption process. Find out how customer experience differs from customer service and customer satisfaction, and how it affects loyalty and brand value.
Fish! Philosophy is a business technique based on the Pike Place Fish Market, aiming to create happy individuals in the workplace. It consists of four practices: choosing your attitude, play, be there, and make their day. Learn how it is applied and criticized in different contexts.
Learn about the concept of experience economy, coined by B. Joseph Pine II and James H. Gilmore, and how it relates to business, tourism, and architecture. Explore the history, stages, and criticisms of this theory that challenges the traditional service economy.
Relationship marketing is a form of marketing that emphasizes customer retention and satisfaction rather than sales transactions. It involves communication, collaboration and personalization across various channels and platforms to create long-term and mutually beneficial relationships with customers.
Employee engagement is a concept that describes the nature of the relationship between an organization and its employees. It involves factors such as involvement, commitment, productivity, and satisfaction, and varies across different definitions and contexts.
A user story is an informal description of a software feature from the perspective of an end user or customer. Learn about its origin, formats, benefits, limitations, and examples in this Wikipedia article.