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  2. Hoshino Resorts - Wikipedia

    en.wikipedia.org/wiki/Hoshino_Resorts

    Hoshino Resorts. Hoshino Resort Co., Ltd. (株式会社 星野リゾート, Kabushiki Kaisha Hoshino Risōto) is a Japan-based international operator of ryokan (Japanese inns) and hotels originally established in Karuizawa, Nagano. [1] Founded by Kuniji Hoshino in Karuizawa, Nagano Prefecture, it opened its first hot spring resort in 1914.

  3. Consumer complaint - Wikipedia

    en.wikipedia.org/wiki/Consumer_complaint

    The Complaint tablet to Ea-nāṣir may be the oldest known written customer complaint. [1] A consumer complaint or customer complaint is "an expression of dissatisfaction on a consumer's behalf to a responsible party" (London, 1980). It can also be described in a positive sense as a report from a consumer providing documentation about a ...

  4. Customer relationship management - Wikipedia

    en.wikipedia.org/wiki/Customer_relationship...

    v. t. e. Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which ...

  5. HMI Hotel Group - Wikipedia

    en.wikipedia.org/wiki/HMI_Hotel_Group

    HMI Hotel Group, established in 1966, owns and operates 46 properties across Japan. Under the principle (Life is a Journey), HMI Hotels are divided into 7 brands: Creston,Crown Palais, Seapark & Greenpark Resorts, HMI Ryokans, Hotel Wellness, Top Wellness and Pearl City Hotel. With over 10 million guests each year, HMI Hotel Group is the 8th ...

  6. Okura Nikko Hotel Management - Wikipedia

    en.wikipedia.org/wiki/Okura_Nikko_Hotel_Management

    On September 30, 2010, the sale of JAL Hotels to Hotel Okura Co., Ltd. resulted in JAL Hotels becoming mainly owned by Hotel Okura, which holds 79.6% shares in the company, while Japan Airlines retains 11.1%; with 9.3% held by banks, other investors. The company renamed itself as Okura Nikko Hotel Management Co., Ltd. on 1 October, 2015.

  7. Complaint system - Wikipedia

    en.wikipedia.org/wiki/Complaint_system

    A complaint system (also known as a conflict management system, internal conflict management system, integrated conflict management system, [1] or dispute resolution system) is a set of procedures used in organizations to address complaints and resolve disputes. Complaint systems in the US have undergone significant innovation especially since ...

  8. 10 Costco Items Garnering Thousands of Customer Complaints ...

    www.aol.com/lifestyle/10-costco-items-garnering...

    Customer complaints about Costco's fruits and veggies aren't anything new, but the retailer's produce has been receiving a fresh wave of criticism in recent months.. In a recent Reddit thread that ...

  9. Call centre - Wikipedia

    en.wikipedia.org/wiki/Call_centre

    E-commerce. A call centre (Commonwealth spelling) or call center (American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service ...