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Customer service is the assistance and advice provided by a company to its customers. Learn about different types of customer service, such as in-person, online, automated, and AI-based, and how to measure customer satisfaction and loyalty.
Learn about the role, skills, and salary of customer service representatives (CSRs), who interact with customers to handle complaints, process orders, and provide information. CSRs may work in call centers, retail, or online platforms.
Office administration is a set of activities related to the maintenance, planning, record keeping and billing of an organization. Learn about the roles, skills and duties of office administrators, managers, receptionists and personal assistants.
Customer advocacy is a customer-focused business model that aims to provide the best service and products for customers. Learn how customer advocates act as facilitators, how to measure customer advocacy and what are the benefits of this approach.
A functional manager is a person who has management authority over an organizational unit, such as a department, within a business or other organization. Functional managers have ongoing responsibilities, such as tracking processes, managing tasks, and improving efficiency, and they need various skills, such as communication, decision making, and interpersonal skills.
Learn about the history, types and features of CRM systems, which are used to manage interactions with customers across different channels and platforms. Find out how CRM can help businesses improve customer satisfaction, loyalty and sales growth.
Training all employees using consistent customer service skills, allows them to have a common process and language when assisting customers. This allows the business to brand their interaction of excellent service to the customer, which adds value to the business. Investing in employee training gives employees a feeling of value and improves ...
Learn about the term, history, and functions of waiting staff, also known as servers, waiters, or waitresses, who work in restaurants, bars, or private homes. Find out how they are trained, paid, and tipped in different countries and cultures.
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