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livechat.com. LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities. It was first launched in 2002 [1] and is currently developed and offered in a SaaS ( software as a service) business model by LiveChat Software S.A. Companies use LiveChat as a single point of contact to manage ...
Text (formerly LiveChat Software, WSE: TXT) is a customer service software company. It provides programmable tools for making B2B and B2C communication functions using its web service APIs . [6] It is also making software as a service products related to artificial intelligence , customer support , e-commerce , and lead generation .
The first dedicated online chat service that was widely available to the public was the CompuServe CB Simulator in 1980, [5] [6] created by CompuServe executive Alexander "Sandy" Trevor in Columbus, Ohio. Ancestors include network chat software such as UNIX "talk" used in the 1970s. [citation needed] Chat is implemented in many video ...
mattermost .com. Mattermost is an open-source, self-hostable online chat service with file sharing, search, and integrations. It is designed as an internal chat for organisations and companies, and mostly markets itself as an open-source alternative to Slack [6] [7] and Microsoft Teams .
LivePerson is a global technology company that develops conversational commerce and AI software. [ 2] Headquartered in New York City, LivePerson is best known as the developer of the Conversational Cloud, a software platform that allows consumers to message with brands. In 2018, the company announced its AI offering, allowing customers to ...
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In 2018, the company introduced Zendesk Suite, which combines social media, live-chat, email, and other communications into a single ticket system. [32] An enterprise version of the software-as-a-service product was released in 2018. [24] By that time, 40 percent of Zendesk's revenue was coming from larger companies. [24]
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