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2. Amazon axed more than 100 customer service managers in ... - AOL

   www.aol.com/finance/amazon-axed-more-100...

   Amazon on Wednesday slashed layers of middle management in some of its customer service divisions as part of an organizational restructuring, Fortune has learned. The cuts affected more than 100 ...

3. Amazon customer service workers are scared AI will replace ...

   www.aol.com/finance/amazon-customer-workers...

   Workers across the U.S. are worried that they could be replaced by AI, and a new feature story about Amazon from Fortune ’s Jason Del Rey shows what those fears look like up close. The company ...

4. Amazon to add 5,000 work-from-home jobs, many with benefits - AOL

   www.aol.com/finance/2017-04-06-amazon-to-add-5...

   The e-commerce giant announced Thursday that it plans to add 5,000 part-time work-from-home jobs for its Virtual Customer Service program over the next year. Folks hired for these positions will ...

5. Contact AOL customer support - AOL Help

   help.aol.com/articles/account-management...

   GET. Mail. Call live aol support at. 1-800-358-4860. Get live expert help with your AOL needs—from email and passwords, technical questions, mobile email and more.

6. Amazon Mechanical Turk - Wikipedia

   en.wikipedia.org/wiki/Amazon_Mechanical_Turk

   Amazon Mechanical Turk ( MTurk) is a crowdsourcing website with which businesses can hire remotely located "crowdworkers" to perform discrete on-demand tasks that computers are currently unable to do as economically. It is operated under Amazon Web Services, and is owned by Amazon. [ 1] Employers, known as requesters, post jobs known as Human ...

7. Customer service representative - Wikipedia

   en.wikipedia.org/.../Customer_service_representative

   They may work in an office with a call center or in retail. [ 1][ 2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [ 3]

8. Call centre - Wikipedia

   en.wikipedia.org/wiki/Call_centre

   It is expected that artificial intelligence-based chatbots will significantly impact call centre jobs and will increase productivity substantially. [2] [3] [4] Many organisations have already adopted AI-based chatbots to improve their customer service experience. [4] [5] [3] The contact center is a central point from which all customer contacts ...

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