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But Verizon, the telecommunications giant, seems to have found a way to hold onto its employees. The average tenure of around 110,000 workers is 12.9 years, well over three times the U.S. average .
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Verizon Communications Inc. (/ v ə ˈ r aɪ z ən / və-RY-zən), is an American telecommunications company headquartered in New York City. [3] It is the world's second-largest telecommunications company (after China Mobile) by revenue and its mobile network is the largest wireless carrier in the United States, with 114.8 million subscribers as of March 31, 2024.
Launch and expansion (2005–2010) In September 2005, Verizon Communications began offering a fiber optic digital television service, which became available for 9,000 customers in Keller, Texas. Called Fios TV, the service aimed to replace copper wires with optical fibers. [3] By August 2006, Fios TV was available in parts of seven states.
Verizon often ranks on the "Best Places to Work" and "most admired" company lists, thanks to its ample salaries, generous benefits, impressive diversity and well-regarded training program. Yet ...
They may work in an office with a call center or in retail. [1][2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3]
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