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Learn about key pillars of customer service, why it's important, 21 customer service skills and how to list these skills on your resume to help you land a customer service job.
In this article, we discuss what customer service soft skills are, explain how they differ from hard skills and provide examples of these essential transferable skills, along with advice for developing your own.
Understanding what to include can improve your chances of getting the customer service role that's right for you. In this article, we describe how to write the best customer service resume, including targeted tips, and provide a template and two example resumes to help you craft your own.
You can describe your customer service skills on your resume by highlighting your ability to meet customer needs, resolve conflict and build relationships. If you want to elaborate on relevant experience, consider doing so in your cover letter.
Discover the top customer service skills that are applicable to any role or industry. Learn how to improve these skills and highlight them during a job search.
Quality customer service promotes trust and brand loyalty. Here are nine tips to help you improve your customer service skills and provide the best service possible.
Whether you’re a novice customer service rep or you’ve been in the field for years, you’ll be solving problems and wowing your manager in no time. Review eight reasons as to why customer service is important and why it should be a priority for any business, regardless of the product or service offered.
Besides problem solving and communication, other vital customer service skills include empathy, patience, and technical knowledge. To improve customer service skills, individuals can seek feedback from customers and colleagues, study customer feedback reports, and practise new skills regularly.
Customer service skills are traits and behaviours that equip you to address customer needs and foster a positive experience. In general, customer service skills rely heavily on problem-solving and communication. Customer service is often considered a ‘soft skill’, including traits like active listening and reading both verbal and nonverbal ...
Understanding what questions to expect can help you make a positive first impression on a prospective employer. In this article, we provide 15 common customer service interview questions with explanations and sample answers to review.