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Customer service is the assistance and advice provided by a company to its customers. Learn about different types of customer service, such as in-person, online, automated, and AI-based, and how to measure customer satisfaction and loyalty.
Agile software development is an umbrella term for approaches to developing software that reflect the values and principles agreed upon by The Agile Alliance. Learn about the history, values, principles, and practices of agile methods, and how they differ from traditional software development.
KKN is a concept of linking academic study with community service in Indonesia. It is one of the threefold responsibilities of higher education institutions, along with teaching and research.
The BUMN Untuk Indonesia ("SOEs for Indonesia") campaign was launched by the Ministry of State Owned Enterprises in April 2020; [1] this logo was introduced together with a rebranding of the Ministry and the introduction of the AKHLAK core values across all state-owned enterprises effective on 1 July 2020.
Service quality (SQ), in its contemporary conceptualisation, is a comparison of perceived expectations (E) of a service with perceived performance (P), giving rise to the equation SQ = P − E. [1] This conceptualistion of service quality has its origins in the expectancy-disconfirmation paradigm.
Learn the origin and variations of the motto "The customer is always right", which exhorts service staff to give a high priority to customer satisfaction. Find out how this phrase was popularised by pioneering retailers and how it has evolved over time.
Google Translate is a free online service that translates text, speech, images and websites between 243 languages. Learn about its development from a statistical machine translation to a neural machine translation, its various functions and features, and its usage and impact.
Scrum is an agile framework for software development and other industries, based on iterative and incremental work cycles called sprints. Learn about the history, roles, events, and principles of scrum, and how it differs from traditional project management.