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Choose the type of help you need. Driving with Lyft. Riding with Lyft. Applying to drive.
Riding with Lyft. Get help for a ride We hope that all rides are seamless, but sometimes things go wrong. You can dispute a ride charge instantly, and report anything we should know about a ride or a driver. Dispute ride fare or charges. Submit feedback on driver.
Log in to contact us This will help us identify you and provide the help you need. You can dispute ride charges, give feedback on unpleasant or unsafe rides, and more.
Contact the driver. When you report a lost item through the Lyft app or the link in your email ride receipt, you'll see the option to call or send a message to your driver. These options will be available for 24 hours after your ride ends.
Lyft shows you fare estimates before you request a ride, so you know what to expect. To calculate the cost of your next Lyft ride, enter your pickup and drop-off location into the app before requesting a ride.
If this is an emergency, call 911. Safety is our highest priority, and we’re here to help. Our Safety Team is available 24 hours a day, 7 days a week. If you need to speak to our Safety team, select ‘Contact Support’ below. Skip to: Emergency assistance during a ride. Report a collision or citation.
Express Drive overview. Where is Express Drive available? Pick up, renew, and return your Express Drive rental. Express Drive rental deposit and charges. Express Drive maintenance and damages. Flexdrive personal mileage plans. Insurance with Express Drive. Express Drive EV bonus.
How to get Help in the app. If you need support, we’re here to help. Just tap ‘Support and Safety’ in the main menu of the Lyft Driver app, then ‘Get Help.’. If you’re looking for Tutorials, tap ‘Support and Safety’ in the main menu of the Lyft Driver app, then ‘Learning Center.’.
If Lyft has information necessary to assist law enforcement or government agencies, we will make it available when presented with valid legal process. We have a dedicated online system for law enforcement officers to submit lawful requests for data, track requests, and obtain responsive data from Lyft. We have a team of dedicated specialists ...
Start Accident Report. If you need to talk with someone from our Claims Customer Care team, contact us and we’ll guide you through the process. Contact us. If you need a Post Collision Inspection due to an accident, use this form.