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Choose the type of help you need. Driving with Lyft. Riding with Lyft. Applying to drive.
Riding with Lyft. Get help for a ride We hope that all rides are seamless, but sometimes things go wrong. You can dispute a ride charge instantly, and report anything we should know about a ride or a driver. Dispute ride fare or charges. Submit feedback on driver.
Contact the driver. When you report a lost item through the Lyft app or the link in your email ride receipt, you'll see the option to call or send a message to your driver. These options will be available for 24 hours after your ride ends.
Log in to contact us. This will help us identify you and provide the help you need. You can dispute ride charges, give feedback on unpleasant or unsafe rides, and more. Log in. I don't have an account.
Go to the Help section in the Lyft Direct app to call Lyft Direct Support for questions about unauthorized transactions on your Lyft Direct card.
Drivers that activate their ADT alert will always be contacted by phone. If the call is not answered, ADT will then contact 911 to provide your location details. You’ll be provided with real-time updates in the Lyft app with the status of your emergency request.
Express Drive overview. Where is Express Drive available? Pick up, renew, and return your Express Drive rental. Express Drive rental deposit and charges. Express Drive maintenance and damages. Flexdrive personal mileage plans. Insurance with Express Drive. Express Drive EV bonus.
Lyft fare: Based on ride route, ride type, ride availability, and demand. Tolls: Covers any tolls your ride passes through. Service fee: Flat amount based on the region.
Lyft Pink. A Lyft Pink membership gives you member-exclusive perks and pricing. Lyft Pink plans start at $9.99/month ($99/year). You can also upgrade to our Lyft Pink All Access plan for $199/year. You get all the perks of Lyft Pink, with even more bike and scooter benefits to help you get around cities across the US.
How to get Help in the app. If you need support, we’re here to help. Just tap ‘Support and Safety’ in the main menu of the Lyft Driver app, then ‘Get Help.’. If you’re looking for Tutorials, tap ‘Support and Safety’ in the main menu of the Lyft Driver app, then ‘Learning Center.’.