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The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction. Hiring a Customer Service Representative?
Customer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints.
Build your own customer service representative job description with skills, salaries and more. Duties include answering phone calls or emails from customers, and more.
The primary role of the customer service representative is to interact with customers to address their concerns, answer their questions and assist them with their needs. A customer...
Responsibilities for Customer Service Representative. Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion; Document all inquires, requests, resolutions, and follow-up tasks; Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines
Customer Service Representative duties: Open and maintain customer accounts by recording account information.
Duties and Responsibilities. The duties and responsibilities of a customer service representative can vary depending on the industry, company, and specific job role. However, here are some common responsibilities associated with the role: