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Despite a high level of trust, our investigation found issues with T-Mobile USA's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all.
The customer service from T-MOBILE are bad. They are nasty, ignorant, disgusting in their attitudes in how to treat customers on the phone.
While Metro by T-Mobile has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 11% of 821 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
Consumer complaints and reviews about T-Mobile USA. Very bad customer service. Telecommunications
poor customer service. When I contacted Metro about horrible reception and not being able to use my phone, it was suggested that I should buy a new phone because Metro felt that their signal was strong.
Metro by T-Mobile has an average consumer rating of 2 stars from 5193 reviews. Metro by T-Mobile has resolved 98 complaints.
T-Mobile's service is horrendous and customers are not even worth $20. T-Mobile's automated system gives out incorrect information about your phone being restored in two hours. However, my service was off for more than 5 hours and a supervisor acted as if because I had a past due amount, I shouldn't be saying anything.
T- Mobile, Has the worst customer service. I am in the middle of a two year contract. I will not resign again. I have been with them for 5 or 6 years. I have a family plan with them. If It was just 1 phone I would cancel now.
Despite a high level of trust, our investigation found issues with AT&T's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all.
Metro by T-Mobile's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌