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The company expanded its computer systems and customer service operations. In 1986, it became a publicly traded company . [ 6 ] The 1990s saw continued growth, as the company began international expansion and became an early embracer of e-commerce , establishing a website and "live chat" customer service.
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They may work in an office with a call center or in retail. [ 1][ 2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [ 3]
Amazon.com, Inc., [ 1] doing business as Amazon ( / ˈæməzɒn /, AM-ə-zon; UK also / ˈæməzən /, AM-ə-zən ), is an American multinational technology company, engaged in e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence. [ 5]