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The Institute of Hotel Management, Catering Technology and Applied Nutrition (IHMCT&AN), generally known as the Institute of Hotel Management (IHM), is a multi-location public hospitality school in India. IHM is established by the Ministry of Tourism of the Government of India. It is also under the jurisdiction of the Ministry of Tourism.
Chandigarh University (CU) is a private university located in Mohali, India. The university was established on 10 July 2012 by an act of Punjab State Legislature. [1] It is recognized by University Grants Commission under Section 2 (f) with the right to confer degrees as per Section 22 (1) of the UGC Act, 1956. [2]
Government Medical College and Hospital. Indo Global Colleges. Institute of Microbial Technology. Alliance Française de Chandigarh. Brahmrishi Yoga Training College. Dev Samaj College of Education. Dev Samaj College for Women. Dr. Ambedkar Institute of Hotel Management, Catering and Nutrition.
Panjab University Campus A road in Panjab University during spring.. The university's chequerboard layout was devised by Swiss-French Architect Pierre Jeanneret. [18] The main campus at Chandigarh is spread over 550 acres in Sectors 14 and 25, the teaching area is in the north-east, with the Central Library, Fine Arts Museum, and three-winged structure of the Gandhi Bhawan forming its core ...
v. t. e. Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which ...
Customer experience, sometimes abbreviated to CX, is the totality of cognitive, affective, sensory, and behavioral customer responses during all stages of the consumption process including pre-purchase, consumption, and post-purchase stages. [1][2][3]
A hotel manager, hotelier, or lodging manager is a person who manages the operation of a hotel, motel, resort, or other lodging-related establishment. [1] Management of a hotel operation includes, but is not limited to management of hotel staff, business management, upkeep and sanitary standards of hotel facilities, guest satisfaction and customer service, marketing management, sales ...
Grievance redressal. Grievance Redressal is a management- and governance-related process used commonly in India. While the term "Grievance Redressal" primarily covers the receipt and processing of complaints from citizens and consumers, a wider definition includes actions taken on any issue raised by them to avail services more effectively.