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At the 2023 Collision Conference, Wayfair CEO Niraj Shah told Yahoo Finance that the company is already seeing AI help solve customer support challenges across its massive assortment of home goods ...
The Wayfair headquarters in the Back Bay section of Boston, Massachusetts in 2018. Wayfair Inc. is an American e-commerce company based in Boston, Massachusetts [6] that sells furniture and home goods online. Formerly known as CSN Stores, it was founded in 2002, and currently offers 14 million items from more than 11,000 global suppliers. [3]
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Wayfair said "in a hypothetical flat revenue environment," it expects to deliver over $600 million of adjusted EBITDA in 2024. Analysts on average expect $479.3 million, according to LSEG data.
They may work in an office with a call center or in retail. [1][2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3]
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