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The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.
Customer service representatives listen to customer concerns, answer customer questions and provide information about the company’s products and services. In some cases, customer service...
Build your own customer service representative job description with skills, salaries and more. Duties include answering phone calls or emails from customers, and more.
A customer service representative supports customers by providing helpful information, answering questions, and responding to complaints. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
The Customer Service Representative attracts potential customers by answering product and service questions and suggesting information about other products and services. Process orders, prepare correspondences, and fulfill customer inquiries to ensure customer satisfaction.
Their primary duties and responsibilities include: Handling customer inquiries, both telephonically and by email. Managing large amounts of inbound and outbound calls in a timely manner. Identifying customers’ needs, clarify information, research every issue and provide solutions. Seizing opportunities to upsell products when they arise.
Responsibilities for Customer Service Representative. Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion. Document all inquires, requests, resolutions, and follow-up tasks.