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Voice over Internet Protocol ( VoIP ), [ a ] also called IP telephony, is a method and group of technologies for voice calls for the delivery of voice communication sessions over Internet Protocol (IP) networks, [ 2 ] such as the Internet. The broader terms Internet telephony, broadband telephony, and broadband phone service specifically refer ...
A Google Voice local phone number for incoming calls is currently available only for users in the United States. [13] Users may select a single U.S. phone number from various area codes, free of charge to each account. Incoming calls to the number may ring simultaneously any of the user's configured phones or the account's Google Talk feature ...
A public-safety answering point ( PSAP ), sometimes called a public-safety access point, is a type of call center where the public's telephone calls for first responders (such as police, fire department, or emergency medical services / ambulance) are received and handled. It takes calls from any landline, mobile phone line, or VoIP (Voice over ...
Interactive voice response. Interactive voice response ( IVR) is a technology that allows telephone users to interact with a computer-operated telephone system through the use of voice and DTMF tones input with a keypad. In telephony, IVR allows customers to interact with a company's host system via a telephone keypad or by speech recognition ...
Text messaging, or texting, is the act of composing and sending electronic messages, typically consisting of alphabetic and numeric characters, between two or more users of mobile phones, desktops / laptops, or another type of compatible computer. Text messages may be sent over a cellular network or may also be sent via satellite or Internet ...
A call centre ( Commonwealth spelling) or call center ( American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service support or ...
They may work in an office with a call center or in retail. [ 1][ 2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [ 3]
Receptionist. A receptionist is an employee taking an office or administrative support position. The work is usually performed in a waiting area such as a lobby or front office desk of an organization or business. The title receptionist is attributed to the person who is employed by an organization to receive or greet any visitors, patients, or ...