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Providing excellent customer service means customers are more likely to develop brand loyalty. When you respond effectively to customer concerns and exceed their expectations, you help create a strong, positive association with the brand.
Excellent customer service starts with trying to understand the customer and continues throughout the customer interaction to seek customer feedback. Actively seeking and responding to what customers tell us allows us, as customer service professionals, to better serve future customers.
In the simplest sense, customer service is the act of providing support, guidance, or assistance to people who are intending to buy or currently using a product or service. In a customer service position, you may answer questions, provide recommendations, troubleshoot issues, and handle similar responsibilities that are customer-oriented.
How to answer: What is good customer service? Providing excellent customer service means going the extra mile to ensure a customer is happy and satisfied with a company’s products or services. Prepare to demonstrate these abilities during your job interview by exploring the expert tips and guidance below. Tailor your response
An employer may ask ‘What does customer service mean to you?’ to find out if your idea of customer service aligns with that of their company. Providing excellent customer service is one major way companies can make a positive name for themselves.
“What Does Customer Service Mean to You?” Sample Answers + How-to. Understanding what good customer service is will make you great at your on-the-job-duties. Learn how to answer ''What does customer service mean to you'' and get inspired by some of our examples to wow your interviewers. Contents.
So, what does customer service mean to you? The short answer — after the long answer — is that you should base your response on your knowledge, skills, and experiences. And, how your perspective aligns with the customer service values of your future employer.