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You can do many of the things you call us about online or in the American app. It's easy and convenient – just find your trip using your 6-character confirmation code or log in to your AAdvantage ® account. Here are just a few of the things you can do online: Book, change or cancel your trip. Check in for your trip.
0844-369-9899 (0,05 GBP / Minute plus phone company's access charges) English: 24 hours
Check your email for your 13-digit Trip Credit or ticket number that begins with '00115' or '001'.
Contact Customer Relations with compliments, concerns and questions about your past travel. Contact us online Use our online Customer Relations form for a faster response than sending a letter through the mail.
Find your trip on aa.com to check in online, change or cancel your reservation, add special requests, and redeem Trip or Flight Credit.
For groups of 10 or more, contact Group & Meeting Travel , Opens in a new window.
When you book a trip on American, you’ll receive a unique 6-digit confirmation code made up of letters. It's also known as a record locator. Example confirmation code: JCQNHD. You can find your confirmation code on your confirmation email or boarding pass.
Receipts and refunds. FAQs. Agency reference. Cargo. Bag and optional fees. Customer service and contingency plans. Conditions of carriage. About American. About us.
Within the U.S. and Canada. 800-882-8880 or your AAdvantage ® status reservation number. Daily. 24 hours.
If you bought your ticket from a travel agent or on another website, contact them for refund help. Have questions about your inflight Wi-Fi? Contact the Wi-Fi service provider.