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Division of Insurance Agent and Agency Services. This site is dedicated to providing accurate information regarding insurance agents, adjusters, limited surety (bail bond) agents, navigators, insurance-related entities, including education providers and instructors.
The Division of Consumer Services offers a variety of information and resources to educate consumers regarding numerous insurance and financial topics. Our mission is to proactively educate and assist Florida’s insurance and financial consumers through responsive, professional and innovative service.
The Division of Consumer Services has experienced Insurance Specialists continuously trained and informed in 26 different categories of insurance so they can fight for Floridians in insurance claim disputes and help consumers make informed financial decisions.
The information on this page will help you understand what each license is used for, what the qualifications are for that license, and how to maintain it. If you have any questions, comments, or suggestions, please email us at AgentLicensing@MyFloridaCFO.com.
The Division of Consumer Services is happy to assist you with your insurance questions and concerns or open a formal complaint. To learn more about the division and its mission visit our About page.
Get Insurance Help. The Division can assist you with policies purchased in the state of Florida. If your policy was purchased in another state, you need to contact the insurance office where your policy was purchased. Click on the NAIC logo to find the issuing state’s contact information.
To avoid longer than normal hold times, online filing may expedite the handling of your question or concern. Call our statewide toll-free helpline at 1-877-MY-FL-CFO (1-877-693-5236) Out of State Callers: (850) 413-3089. Insurance Assistance is available 8:00 AM - 5:00 PM Monday - Friday.
The Florida Department of Financial Services’ Division of Consumer Services’ Insurance Consumer Helpline is able to assist with your insurance concerns and complaints. Difficulties settling an insurance claim. Improperly denied claim. Uncertainty of your rights as an insurance consumer.
Insurance companies must submit their rates to the Office of Insurance Regulation (OIR) and justify the need for any increase. The OIR reviews these rates to ensure they are adequate for the company to continue paying claims.
Within each license qualification page, you will learn: The common use of the license. The Florida Statutes related to the license type. The steps for becoming licensed. Any continuing education requirements for the license.