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  2. Got Cranky Customers? How to Keep Your Cool.

    www.aol.com/news/2010-10-11-customer-service...

    We're all familiar with the old saying "the customer is always right." While that well-worn adage may make good business sense to your boss and those in the customer service department, it's often ...

  3. The New York Times - Wikipedia

    en.wikipedia.org/wiki/The_New_York_Times

    History 1851–1896 Main article: History of The New York Times (1851–1896) The New York Times was established in 1851 by New-York Tribune journalists Henry Jarvis Raymond and George Jones. The Times experienced significant circulation, particularly among conservatives; New-York Tribune publisher Horace Greeley praised the New-York Daily Times. During the American Civil War, Times ...

  4. Social media - Wikipedia

    en.wikipedia.org/wiki/Social_media

    Primary uses are to create brand awareness, engage customers by conversation (e.g., customers provide feedback on the firm) and providing access to customer service. Social media's peer-to-peer communication shifts power from the organization to consumers, since consumer content is widely visible and not controlled by the company.

  5. Customer service - Wikipedia

    en.wikipedia.org/wiki/Customer_service

    Customer support. Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [9] These services may even be provided at the place in which the ...

  6. 7 tips to becoming a customer service ninja - AOL

    www.aol.com/news/2009-10-20-7-tips-to-becoming-a...

    For most people calling customer service to deal with a complaint is a rather mundane affair. You dial in, climb through a complex phone tree and listen to inexplicably staticy hold music with ...

  7. No pension, no problem: Goldman Sachs report shows how ...

    www.aol.com/finance/no-pension-no-problem...

    Some simply need to work longer for a paycheck, while others, buoyed by good health and longer life expectancy, want to stay in the workforce as long as possible.

  8. Applications of artificial intelligence - Wikipedia

    en.wikipedia.org/wiki/Applications_of_artificial...

    Online and telephone customer service An automated online assistant providing customer service on a web page. AI underlies avatars (automated online assistants) on web pages. It can reduce operation and training costs. Pypestream automated customer service for its mobile application to streamline communication with customers.

  9. Contact AOL customer support - AOL Help

    help.aol.com/articles/account-management...

    In addition to the support options listed above, paid members also have access to 24/7 phone support by calling 1-800-827-6364. Learn about the support options AOL offers and how to access help for your question or issue.