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The US Airways rate of customer complaints was 7.5 times the rate of JetBlue (0.59 complaints per 100,000 customers) and 11 times the rate of Southwest Airlines (0.4 complaints per 100,000 customers). [58] US Airways had a very poor record of addressing customer complaints, answering only 50% of the telephone calls to its customer service ...
Greg Smith ( Chairman) Employees. 103,200 (2023) [ 7] Website. aa.com. American Airlines is a major airline in the United States headquartered in Fort Worth, Texas, within the Dallas–Fort Worth metroplex. It is the largest airline in the world when measured by scheduled passengers carried, revenue passenger mile.
University of Michigan ( MBA) Title. CEO of American Airlines Group and American Airlines. Term. March 2022–. Predecessor. Doug Parker. Robert Isom, (born 1967 [ 1]) is an American businessman and CEO of the American Airlines Group and its subsidiary American Airlines. [ 2] He was president of the airline from 2016 to 2022.
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US Airways Group Inc. was an airline holding company based in Tempe, Arizona. US Airways Group operated US Airways, along with its subsidiaries PSA Airlines, Inc. and Piedmont Airlines, Inc., which are wholly owned but marketed under the branding of US Airways Express. It merged with America West Holdings Corporation, parent of America West ...
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Footnotes / references Financials as of December 31, 2023 [update]. [ 4 ] American Airlines Group Inc. is an American publicly traded airline holding company headquartered in Fort Worth, Texas. It was formed on December 9, 2013, by the merger of AMR Corporation, the parent company of American Airlines, and US Airways Group, the parent company ...