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Learn about the role, skills, and salary of customer service representatives (CSRs), who interact with customers to handle complaints, process orders, and provide information. CSRs may work in call centers, retail, or online platforms.
Rheem is an American company that produces water heaters, boilers, and HVAC equipment. It was founded in 1925 and has expanded globally, acquiring brands such as Ruud, Raypak, and Richmond Water Heaters.
Aunt Trixie Heeler is a recurring character in Bluey, an Australian animated preschool series. She is voiced by Myf Warhurst and is a white heeler dog who is the sister of Bluey's mum, Chilli.
Canaccord Genuity is a global, full-service investment banking and financial services company that specializes in wealth management and brokerage in capital markets. It is the largest independent investment dealer in Canada and has offices in 10 countries worldwide and the ability to list companies on 15 stock exchanges.
Salesforce is an American company that provides CRM software and applications for sales, customer service, marketing, and more. Founded in 1999 by Marc Benioff, it is the world's largest enterprise software firm as of 2022 and a component of the Dow Jones Industrial Average.
RTX Corporation, formerly Raytheon Technologies Corporation, is a multinational company that manufactures aircraft engines, missiles, satellites, and cybersecurity solutions. It was formed in 2020 by the merger of equals between the aerospace subsidiaries of United Technologies and Raytheon, and changed its name to RTX in 2023.
Customer service is the assistance and advice provided by a company to its customers. It can be done in person, online, or by automated means, such as AI chatbots or IVR. Learn more about customer service metrics, strategies, and challenges.
With 20 million products on the company's platform, Wayfair has been using AI to help customer support agents gather information quickly and clearly. "A lot of our volume comes in on chats and ...