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  2. “Forget Your Bad Friends”: 50 Examples Of Adult ... - AOL

    www.aol.com/56-things-tips-life-people-010034200...

    The post “Forget Your Bad Friends”: 50 Examples Of Adult Advice People Wish They’d Heard Earlier first appeared on Bored Panda. ... Don't base your success off of others lives online or in ...

  3. Office Humor: Bad Customer Service Skills - AOL

    www.aol.com/news/2010-06-11-office-humor-bad...

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  4. Microaggression - Wikipedia

    en.wikipedia.org/wiki/Microaggression

    Microaggression is a term used for commonplace verbal, behavioral or environmental slights, whether intentional or unintentional, that communicate hostile, derogatory, or negative attitudes toward those of different races, cultures, beliefs, or genders. [1]

  5. Bad Customer Service? Blame the Bosses' Bad Policies

    www.aol.com/news/2012-05-25-bad-customer-service...

    And the only thing worse for a business than bad customer service is having no customers to serve at all. Motley Fool contributor M. Joy Hayes, Ph.D., is the principal at ethics consulting firm ...

  6. Compliment sandwich - Wikipedia

    en.wikipedia.org/wiki/Compliment_sandwich

    A compliment sandwich [1] praise sandwich, or feedback sandwich is a rhetorical technique to deliver criticism in a way that it is accepted by the criticized person. It is named after the metaphor of a sandwich since it has three parts: [2] Praise of the addressee; Expressing what the speaker dislikes about the person; Further praise of the ...

  7. United Breaks Guitars - Wikipedia

    en.wikipedia.org/wiki/United_Breaks_Guitars

    The song takes a humorous look at Carroll's dealings with "the unflappable" United customer service employee Ms. Irlweg; it targets the "flawed policies" that she was forced to uphold. [7] In March 2010, "United Breaks Guitars: Song 3" was released. [9] The song notes that not all employees at United are "bad apples." The final line of the ...

  8. The High Price of Bad Customer Service - AOL

    www.aol.com/2011/09/27/the-high-price-of-bad...

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  9. Insult - Wikipedia

    en.wikipedia.org/wiki/Insult

    A backhanded (or left-handed) compliment, or asteism, is an insult that is disguised as, or accompanied by, a compliment, especially in situations where the belittling or condescension is intentional. [12] Examples of backhanded compliments include, but are not limited to: "I did not expect you to ace that exam.