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By Geoff Roth Last week we took a look at customer horror stories that would make many workers want to throw in the towel after having to deal with them. Time now to turn the tables, and look at ...
Microaggression is a term used for commonplace verbal, behavioral or environmental slights, whether intentional or unintentional, that communicate hostile, derogatory, or negative attitudes toward those of different races, cultures, beliefs, or genders. [1]
A compliment sandwich [1] praise sandwich, or feedback sandwich is a rhetorical technique to deliver criticism in a way that it is accepted by the criticized person. It is named after the metaphor of a sandwich since it has three parts: [2] Praise of the addressee; Expressing what the speaker dislikes about the person; Further praise of the ...
And the only thing worse for a business than bad customer service is having no customers to serve at all. Motley Fool contributor M. Joy Hayes, Ph.D., is the principal at ethics consulting firm ...
Bad Idea Jeans — a commercial featuring scenes of people discussing what can be considered "bad ideas" (for example, "Thought about it and even though it's over, I'm gonna tell my wife about the affair."). After each scene, white text on a black background reads "BAD IDEA". Each scene also zooms in on each person wearing said jeans. [56]
The Complaint tablet to Ea-nāṣir may be the oldest known written customer complaint. [1] A consumer complaint or customer complaint is "an expression of dissatisfaction on a consumer's behalf to a responsible party" (London, 1980). It can also be described in a positive sense as a report from a consumer providing documentation about a ...
The service recovery paradox (SRP) is a situation in which a customer thinks more highly of a company after the company has corrected a problem with their service, compared to how they would regard the company if non-faulty service had been provided. The main reason behind this thinking is that successful recovery of a faulty service increases ...
a customer receiving a response to a complaint to a company for poor service being told that complaints like his from other customers were very rare when in fact they are common A father who is confronted with a memory of abuse of his own child decades before, and responds with, "I had it worse."