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Microaggression is a term used for commonplace verbal, behavioral or environmental slights, whether intentional or unintentional, that communicate hostile, derogatory, or negative attitudes toward those of different races, cultures, beliefs, or genders. [1]
A recent survey by Arizona State University's W.P. Carey School of Business found Americans are experiencing record-high problems with products and services, with 74% of customers surveyed ...
By Geoff Roth Last week we took a look at customer horror stories that would make many workers want to throw in the towel after having to deal with them. Time now to turn the tables, and look at ...
And the only thing worse for a business than bad customer service is having no customers to serve at all. Motley Fool contributor M. Joy Hayes, Ph.D., is the principal at ethics consulting firm ...
The complaint tablet to Ea-nāṣir ( UET V 81) [1] is a clay tablet that was sent to the ancient city-state Ur, written c. 1750 BCE. It is a complaint to a merchant named Ea-nāṣir from a customer named Nanni. Written in Akkadian cuneiform, it may be the oldest known written customer complaint. It is currently kept in the British Museum. [2]
A compliment sandwich [1] praise sandwich, or feedback sandwich is a rhetorical technique to deliver criticism in a way that it is accepted by the criticized person. It is named after the metaphor of a sandwich since it has three parts: [2] Praise of the addressee. Expressing what the speaker dislikes about the person.
Blushing or erubescence is the reddening of a person's face due to psychological reasons. [1] [2] [3] It is normally involuntary and triggered by emotional stress associated with passion, embarrassment, shyness, fear, anger, or romantic stimulation . Severe blushing is common in people who have social anxiety in which the person experiences ...
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