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As of October 27, 2012, the total store count was 981: of 278 Ann Taylor stores, 101 Ann Taylor Factory stores, 510 Loft stores, and 92 Loft Outlet stores, as well as online at AnnTaylor.com and Loft.com. [9] On May 18, 2015, Ascena Retail Group announced a $2.16 billion acquisition of Ann Inc. [10] The buyout was completed on August 21, 2015.
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Customer service is the assistance and advice provided by a company through phone, online chat, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [ 1] but towards the end, the idea of a well-performed service is that of increasing revenues.
Ascena Retail Group, Inc., is an American retailer of women's clothing. Ascena also owns Lane Bryant clothing store brand, and is the parent company of Ann Inc., operator of Ann Taylor and Loft stores. Chairman Emeritus Elliot Jaffe and his wife and co-founder, Roslyn, own about 25% of Ascena. [citation needed]